Shipping & Returns Policy

This page outlines our official shipping, refund, and warranty terms.
For instructions on how to request a return or warranty claim, please visit our Support Page.

Refund Eligibility

You have 7 calendar days from receipt to request a return.
To qualify for a refund:

• Items must be unused, unopened, and in original packaging.
• A proof of purchase must be provided.

Refunds will incur a $45 restocking fee, and any shipping costs (including Shopify transaction fees) will be deducted.

Warranty Claims

All warranty claims must be pre-approved via email. Products returned without written approval will not be processed.
Please use our Support Page to start a claim.

Freight Damage & Lost Parcels

If shipping insurance is purchased at checkout, it covers loss, theft, or damage in transit.
Freight damage claims must be lodged within 24 hours of receiving goods.
Energy Eco is not responsible for uninsured shipments.

Dispatch & Delivery

Orders are generally dispatched within 24 hours. During sales or busy periods, slight delays may occur.

Express Shipping ensures your order travels via express courier once dispatched, but does not prioritise it for packing.
For priority handling, you can purchase our Skip the Queue service.